Terms of Use

Version 2026-11-08

This is a translation. The Portuguese version is the binding one: PT

1. Parties and acceptance

These Terms of Use govern access to and use of Do EdgeGuard (the "Platform"), provided by DO SOLUTIONS NETWORK LTDA, CNPJ 33.398.885/0001-88, with offices at Belo Horizonte, MG, Brazil ("Do Solutions" or "Provider").

The Platform is contracted by a company, usually an internet service provider (the "Customer"), which creates accounts for the people who operate it (the "Users"). By ticking the acceptance box and signing in, the User states that they have read and agree to these Terms and that the Customer has authorized them to use the Platform.

If these Terms conflict with the commercial agreement between the Customer and Do Solutions, the agreement prevails.

2. What the Platform does

The Platform runs pre-approved commands on the Customer's network devices, collects metrics over SNMP and NetFlow/IPFIX, detects attacks and, when configured, triggers mitigation measures. It does not give free access to the devices' command line.

3. License

Do Solutions grants the User a limited, non-exclusive, non-transferable and revocable license to use the Platform, only on behalf of the Customer and while the contract is in force. No ownership right over the Platform is transferred.

4. Account and credentials

  • The account is personal. Do not share username and password.
  • The User is responsible for actions taken with their account.
  • Suspected misuse must be reported to the Customer's administrator and to Do Solutions as soon as it is noticed.
  • The access level (read, write, admin) and access to the traffic module are set by the Customer or by Do Solutions.

5. Permitted and forbidden use

The Platform may only be used to operate and protect the Customer's network. It is forbidden to:

  • use it on devices, networks or addresses the Customer does not operate or is not authorized to operate;
  • bypass access controls, limits or logs, or try to access data of another Do Solutions customer;
  • use it to attack, scan or harm third-party networks;
  • copy, decompile or reverse engineer the Platform, except as the law allows;
  • overload the Platform on purpose or automate access outside the interfaces provided.

6. Commands and network actions

  • Write commands run only when enabled on the installation and on the User's access level. When disabled, the Platform shows a preview only.
  • Automatic mitigation actions (for example blackhole/RTBH, FlowSpec, blocking botnet servers and scanners, customer quarantine) run only after the Customer, or Do Solutions at the Customer's request, configures and turns them on.
  • The Customer decides which commands and actions to enable and is responsible for their effects on its own network and subscribers. Before turning on an automatic action, the Customer must assess its impact and keep a way to revert it.
  • Every execution is recorded in the Platform history, with user, date and result.

7. Beta phase

The Platform is in beta. During this phase it is provided as is, with no availability commitment (SLA), and features may change, be suspended or be removed. Attack and threat detection is statistical and may produce false positives and false negatives. The figures shown are estimates based on sampling and do not replace the device's own measurements.

8. Personal data (LGPD)

8.1 Roles

For data about the Customer's network and subscribers, the Customer is the controller and Do Solutions is the processor, under Brazilian Law 13,709/2018 (LGPD). Do Solutions processes this data only to provide the contracted service and following the Customer's instructions.

8.2 Data processed

  • About Users: username, password (stored only as a hash), chosen language and theme, IP address and time of login and of the last access, history of commands run, browser notification subscriptions and the record of acceptance of these Terms.
  • About the Customer's network: device configuration and access credentials, SNMP metrics, flow records (NetFlow/IPFIX) with IP addresses, ports and volumes, and BGP routes.
  • About the Customer's subscribers: IP addresses, delegated prefixes and PPPoE logins read from the access concentrators (BRAS/BNG), used to attribute traffic and incidents to a subscriber.

8.3 Purpose

Operating the devices, showing network health, detecting and mitigating attacks, identifying infected or attacked subscribers, providing support, and keeping the Platform secure and auditable.

8.4 Sharing

  • Shared intelligence (Do Intel): the Platform sends the Do Solutions intelligence hub addresses outside the Customer's network (for example botnet command servers and scanners) and aggregate counts. No address, login or identification of a Customer's subscriber is sent. The hub returns consolidated threat lists to each installation.
  • Notifications: when the Customer sets up alert channels (email, Discord, Telegram, webhook or browser notification), alert content is sent to those services under the Customer's responsibility.
  • Feedback: messages and attachments sent from the Feedback page reach the Do Solutions team by email.
  • Outside these cases, data is shared only under a legal or court order.

8.5 Retention and termination

Metrics and flow records are kept for the retention periods configured in the Platform. When the contract ends, the Customer's data is deleted or returned as the agreement states, except where the law requires keeping it.

8.6 Security

Do Solutions applies reasonable technical and administrative measures to protect data against unauthorized access, loss or change, and informs the Customer of security incidents that may affect its data.

8.7 Data subject rights

Requests from the Customer's subscribers about their data go to the Customer, as controller. Do Solutions supports the Customer in handling them. Users may raise matters about their own data at noc@dosolutions.com.br.

8.8 Cookies

The Platform uses only the session cookie needed to keep the login and the language and theme preferences. It uses no advertising or tracking cookies.

9. Intellectual property

The Platform, its brand, code, screens and documentation belong to Do Solutions. The Customer's network data remains the Customer's. Suggestions sent by the User may be used by Do Solutions to improve the Platform, with no obligation to compensate.

10. Limitation of liability

To the fullest extent the law allows, Do Solutions is not liable for indirect damages, lost profits or data loss arising from use of the Platform, nor for the effects of commands or actions the Customer enabled. Do Solutions' total liability is limited to what the commercial agreement states.

11. Suspension and termination

Do Solutions may suspend an account for breach of these Terms, risk to the security of the Platform or of third parties, or at the Customer's request. Access ends when the contract ends.

12. Changes to these Terms

These Terms may be updated. Each version is identified by the date at the top of the page. A new version is shown at the next login and must be accepted to keep using the Platform.

13. Law and venue

These Terms are governed by Brazilian law. The courts of Belo Horizonte/MG are chosen to settle any dispute, unless the commercial agreement states otherwise.

14. Contact

Questions about these Terms: noc@dosolutions.com.br.

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